Shipping policy

ZOVENLI is operated by HABITAT STYLE LLC.

Where We Ship

We ship to the 48 contiguous United States.

We do not ship to:

  • Alaska

  • Hawaii

  • Puerto Rico or other U.S. territories

  • P.O. boxes

  • APO, FPO, or DPO addresses

  • International destinations

Where Orders Ship From

Orders are packed and shipped through our Missouri fulfillment partner:

IS Fulfillment
1314 N Nias Ave
Springfield, MO 65802
United States

This location is a fulfillment facility and is not a retail store. Customer pickup is not available.

Processing and Delivery Time

Order processing: 1–2 business days after payment is confirmed

FedEx transit time: 3–5 business days

Estimated total delivery time: 4–7 business days after the order is placed

Business days are Monday through Friday, excluding U.S. federal holidays.

Shipping Cost

Standard shipping is calculated using the merchandise subtotal after discounts:

  • Orders below $70: $5.99

  • Orders of $70 or more: Free standard shipping

Taxes and shipping charges do not count toward the $70 free-shipping threshold.

The applicable shipping charge is displayed at checkout before payment.

Order Tracking

A FedEx tracking number is emailed after the order ships.

Tracking information can require 24–48 hours to display the first carrier scan.

Order Changes and Cancellations

To request an address change, item change, or cancellation, please contact us before the order enters packing or fulfillment.

Once an order has entered fulfillment or has shipped, it cannot be canceled or modified.

Address Accuracy

Please review the shipping address before submitting an order.

If an address is incomplete or incorrect, contact us as soon as possible. Address changes are available only before the order enters fulfillment.

Damaged, Missing, or Incorrect Shipments

For a damaged, missing, or incorrect shipment, please contact us within 30 days after delivery.

For an order that has not arrived, please contact us within 30 days after the estimated delivery date.

Include:

  • Your order number

  • The email address used at checkout

  • A description of the issue

  • Clear photographs of the product, packaging, and shipping label when applicable

Confirmed carrier loss, transportation damage, missing items, or fulfillment errors are resolved through a replacement or refund.

Contact Us

Phone: +1 (323) 717-3622

Email: support@zovenli.com

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM CT

We reply within 1–2 business days.