Refund policy

ZOVENLI is operated by HABITAT STYLE LLC.

We accept eligible returns for defective and non-defective products when the return request is submitted within 30 days after delivery.

Return Window

Please contact us within 30 days after delivery to request a return.

Returns sent without approval or after the 30-day return period are not accepted.

Eligible Product Condition

We accept products that are new or lightly used.

Lightly used means the product has only been tried on for fit and does not show signs of extended wear.

To qualify for a return, the product should be:

  • Unwashed

  • Unaltered

  • Free from stains, odors, damage, and excessive wear

  • Returned with its original tags

  • Returned with its original packaging when available

  • Accompanied by proof of purchase

A product that arrived defective, damaged, or incorrect can be returned even when the original condition requirements cannot be met because of the reported issue.

How to Start a Return

Please contact us before mailing a return.

Include:

  • Your order number

  • The email address used at checkout

  • The product being returned

  • The reason for the return

  • Clear photographs when the product is damaged, defective, or incorrect

After the return is approved, we email a prepaid return label and return instructions.

The label can be downloaded and printed. Return shipping is free for approved returns.

Return Method

Approved returns are accepted by mail only.

Please use the prepaid return label provided by our customer support team.

Return Address

Approved returns are sent to:

IS Fulfillment
Returns – ZOVENLI / HABITAT STYLE LLC
1314 N Nias Ave
Springfield, MO 65802
United States

Please do not mail returns to the HABITAT STYLE LLC registered office in Eldon, Missouri.

Packages sent without return approval or without the provided label can be delayed or refused.

Return Shipping and Fees

ZOVENLI provides a prepaid return label for approved defective and non-defective returns.

We do not charge:

  • Return shipping fees

  • Return handling fees

  • Restocking fees

The original $5.99 shipping charge is refunded only when the return results from a defective product, an incorrect item, transportation damage, or another error for which ZOVENLI is responsible.

Exchanges

We accept exchanges for another available size or color of the same product.

Please contact us within 30 days after delivery to request an exchange.

After the exchange is approved, we provide a prepaid return label. The replacement is shipped after the returned product is received and inspected.

Exchange availability depends on current inventory. If the requested size or color is unavailable, we issue a refund or help you select another available option.

To purchase a different product, please return the original product for a refund and place a new order.

Refund Processing

Refund processing begins after the return is delivered to the assigned return facility and the inspection is completed.

Approved refunds are issued to the original payment method within 7 calendar days after the inspection is completed.

Shipping charges are refunded only under the conditions explained in the Return Shipping and Fees section.

Damaged, Defective, or Incorrect Products

Please contact us within 30 days after delivery if a product arrives damaged, defective, or different from the item ordered.

Include clear photographs of:

  • The product

  • The outer packaging

  • The shipping label

After the issue is confirmed, we provide a prepaid return label and arrange a replacement or refund.

Order Cancellations

Please contact us as soon as possible to request a cancellation.

An order can be canceled only before it enters packing or fulfillment.

If a charged order is canceled before shipment, the payment is refunded to the original payment method.

Contact Us

Phone: +1 (323) 717-3622

Email: support@zovenli.com

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM CT

We reply within 1–2 business days.