Where does ZOVENLI ship?
We ship to the 48 contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes, APO/FPO/DPO addresses, or international destinations.
Where do orders ship from?
Orders are packed and shipped through our Missouri fulfillment partner:
IS Fulfillment
1314 N Nias Ave
Springfield, MO 65802
United States
This location is a fulfillment facility and is not a retail store.
How long does delivery take?
Order processing takes 1–2 business days after payment is confirmed.
FedEx transit takes 3–5 business days.
The estimated total time from order placement to delivery is 4–7 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
How much is shipping?
Standard shipping is $5.99 when the merchandise subtotal after discounts is below $70.
Standard shipping is free when the merchandise subtotal after discounts is $70 or more.
Taxes and shipping charges do not count toward the $70 threshold.
How can I track my order?
A FedEx tracking number is emailed after the order ships.
Tracking information can require 24–48 hours to display the first carrier scan.
Can I change or cancel an order?
Please contact us as soon as possible.
We can change or cancel an order only before it enters packing or fulfillment.
Once an order has entered fulfillment or has shipped, it cannot be canceled or modified.
Can I return an item?
Yes. We accept eligible defective and non-defective returns when the request is submitted within 30 days after delivery.
Products can be new or lightly used.
Lightly used means the product has only been tried on for fit and does not show signs of extended wear.
Returned products should be unwashed, unaltered, free from stains, odors, damage, and excessive wear, and include the original tags and packaging when available.
Is return shipping free?
Yes. We provide a prepaid return label for approved returns.
The label can be downloaded and printed.
We do not charge return shipping, return handling, or restocking fees.
Do you accept exchanges?
Yes. We accept exchanges for another available size or color of the same product when the request is submitted within 30 days after delivery.
If the requested option is unavailable, we issue a refund or help you select another available option.
To purchase a different product, please return the original product for a refund and place a new order.
When will I receive my refund?
Refund processing begins after the return is delivered to the assigned return facility and the inspection is completed.
Approved refunds are issued to the original payment method within 7 calendar days after the inspection is completed.
Where do I send a return?
Please contact us before mailing a return.
Approved returns are sent to:
IS Fulfillment
Returns – ZOVENLI / HABITAT STYLE LLC
1314 N Nias Ave
Springfield, MO 65802
United States
Please use the prepaid return label provided by customer support. Do not automatically mail returns to the HABITAT STYLE LLC registered office.
What if my order is damaged, missing, defective, or incorrect?
Please contact us within 30 days after delivery.
For an order that has not arrived, please contact us within 30 days after the estimated delivery date.
Include your order number and clear photographs of the product, outer packaging, and shipping label when applicable.
After the issue is confirmed, we arrange a replacement or refund.
What payment methods are accepted?
We accept:
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Visa
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Mastercard
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American Express
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Diners Club
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Discover
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PayPal Wallet
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Shop Pay
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Apple Pay
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Google Pay
Availability of digital wallets can depend on the device, browser, location, and checkout session.
Are prices displayed in U.S. dollars?
Yes. All prices and payments are displayed and processed in U.S. dollars.
Is sales tax included in the product price?
No. Applicable sales tax is calculated from the order and shipping information and displayed at checkout before payment.
How do I contact customer support?
Phone: +1 (323) 717-3622
Email: support@zovenli.com
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM CT
We reply within 1–2 business days.